Pharmacy Technician

CVS Health•Lake Oswego, OR

19d•Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support pharmacy teams in delivering operational and service excellence. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. The role may include supporting immunizations and other patient health services where permitted by law and supported by required training and certification. Technicians must comply with applicable laws, regulations, professional standards, ethical principles, and company policies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require. The anticipated schedule is 30 hours weekly; the posting identifies the position as full time.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements as applicable.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and accuracy in confirming prescription information and labels.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues; actively listen and convey detailed spoken instructions accurately.
Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including extended periods upright, reaching, repetitive finger work, stooping, close visual tasks, and lifting or exerting the specified weights.
Have the ability to receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to ensure safe and accurate prescription fulfillment.
Serve patients with empathy and genuine care at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete the additional licensure and training needed for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information, and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; provide attentive customer service; communicate effectively; use math to support prescription filling; and identify and resolve challenging interactions.
Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items. Occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.
Perform other tasks as directed by a Supervisor or Manager.