Pharmacy Technician

CVS Health•Peoria, AZ

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver a safe, accurate, and compassionate experience for patients and customers. They assist the pharmacy team with prescription fulfillment, workflow, customer service, and basic inventory activities while following company procedures and applicable laws and professional standards. Technicians are expected to communicate effectively, contribute to a safe and inclusive team culture, and adapt to scheduling and business needs, including working shifts at other stores in the market when needed. After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where allowed by law and supported by required training and certification, Technicians may provide additional services such as immunizations and point-of-care testing. Technician immunizers must complete additional licensure and training and may prepare and administer vaccines, educate patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate the ability to concentrate, shift quickly between tasks, verify prescription information and labels, provide friendly assistance, understand patient reactions, and communicate actively with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Meet the physical demands described, including remaining upright for extended periods, reaching, repetitive finger movements, stooping, visual acuity, and lifting or exerting force.
Accurately express and exchange information verbally and receive detailed oral instructions.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists and patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients at pickup, drive-thru, and over the phone with empathy and genuine care; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted basic inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
For Technician Immunizer duties, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide customer service, communicate and listen effectively, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions.
Perform the physical tasks of the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and lifting or exerting force as described in the posting.
Perform additional tasks as directed by a Supervisor or Manager.