Pharmacy Technician

CVS Health•Florissant, MO

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and pharmacy workflow practices while contributing to a safe, inclusive, and engaging team culture. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until requirements are completed, the Pharmacy Manager may restrict duties. Depending on state law, training, and certification, technicians may also support immunizations and other patient health care services. The role is full-time, with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including any age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including the ability to concentrate, pivot quickly between tasks, and verify prescription information and labels accurately.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication effectively, including active listening.
Use mathematical reasoning to calculate prescription quantities and days’ supply.
Identify challenging interactions and choose an appropriate response.
Meet the physical demands of the role, including extended standing and mobility; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, and precise machine adjustments; stooping and bending; and close visual acuity.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-through, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permissible and appropriately qualified, complete licensure and training for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, switch between tasks as needed, and confirm prescription information and label accuracy.
Help patients in a friendly manner, recognize and respond appropriately to their reactions, and communicate effectively with patients and colleagues using active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Perform the physical and communication functions required by the role, and complete additional tasks as directed by a supervisor or manager.