Pharmacy Technician

CVS Health•Baltimore, MD

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflow processes, communicate effectively, and contribute to a safe, inclusive, and engaging team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Technicians may provide additional patient health services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permitted, technicians may obtain Technician Immunizer status after completing applicable training and licensure requirements. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state rules do not set a minimum age, be at least 16 years old.
If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete the required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate, switch between tasks, and confirm prescription information and label accuracy.
Customer service and teamwork skills, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, active listening, and the ability to accurately convey and receive detailed spoken information.
Mathematical reasoning skills to calculate quantities, days’ supply, and medication bottle requirements.
Problem-resolution skills to choose an appropriate course of action when faced with challenging interactions.
Ability to perform the role’s physical demands, including extended standing or mobility, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exerting up to 20 pounds and frequent lifting or exerting up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow procedures at each workstation to support safe and accurate prescription fulfillment.
Support pharmacy operations at production, pickup, drive-thru, and drop-off workstations.
Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate, and solve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
Where permitted, complete requirements for Technician Immunizer status; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and resolve challenging patient or colleague interactions appropriately.
Perform the physical tasks required for the role, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, and stooping.
Perform additional tasks as directed by a Supervisor or Manager.