Pharmacy Technician

CVS Health • Milford, MA

20d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail pharmacy locations. They help pharmacy operations run smoothly by following company standard operating procedures and best practices at pharmacy workstations, including production, pick-up, drive-thru, and drop-off. Technicians interact with patients and customers, provide empathetic and personalized assistance, help resolve or escalate concerns, and may offer immunizations and other services where permitted and appropriately trained.

Technicians complete a company training program and meet state-specific registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict their duties. They contribute to inventory activities, protect patient privacy and safety, comply with applicable laws and controlled-substance requirements, and collaborate with colleagues in a safe, inclusive team environment. Scheduling flexibility and travel to other stores in the market may be needed. Where allowed by law and supported by training and certification, duties may include immunization support, point-of-care testing, and staffing offsite clinics.

The position requires regular and predictable attendance, including nights and weekends, and completion of required training within the designated timeframe. It involves sustained standing and mobility, handling and scanning items, repetitive finger movements, reaching, bending, close visual work, and occasional lifting or exertion of up to 20 pounds. This is a part-time role with 29 anticipated weekly hours and an hourly pay range of $17.00–$27.00. Part-time colleagues may be eligible for benefits and programs depending on hours worked and eligibility, including dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-specific registration, licensing, and certification requirements.
• Complete the required company training program within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate the ability to concentrate, shift quickly between tasks, and verify prescription information and label accuracy.
• Use friendly customer service, understand patient reactions, and respond appropriately.
• Communicate verbally and in writing, and use active listening with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet physical demands including extended standing and mobility; reaching, bending, repetitive finger movements, close visual work, and lifting or exerting up to 20 pounds occasionally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Serve patients with empathy and genuine care in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, or offsite clinic staffing, when permitted and supported by required training and certification.
• Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events according to public health requirements.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; assist patients and colleagues using effective communication, attention, mathematical reasoning, and problem-resolution skills.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, bending, and close visual tasks.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED