Pharmacy Technician

CVS Health•Windsor, CT

6d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring patient experience. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, applicable laws and regulations, and established practices while communicating effectively with patients and colleagues. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all necessary requirements are met. Technicians may provide additional patient health care services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where allowed, a Technician Immunizer may prepare and administer vaccines after completing applicable licensure and training requirements. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as needed.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and switch between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and the ability to understand and convey detailed information accurately.
Ability to use math to determine quantities such as tablets to dispense, days’ supply, and bottle quantities.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms and hands in multiple directions; adjust machines precisely; stoop and bend; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer-service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, maintain a growth mindset, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to meet scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
When supporting immunizations, complete applicable licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and maintain applicable documentation; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use attention, communication, math, customer-service, and problem-resolution skills to support patient safety and pharmacy operations.
Perform physical tasks including standing or remaining upright, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.