Pharmacy Technician

CVS Health•Cranberry Township, PA

13d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, prompt, and accurate prescription fulfillment alongside the pharmacy team. They are often a first point of contact for patients and customers and help provide caring, personalized service while following company procedures, best practices, and applicable laws and professional standards. Technicians complete required company training and meet applicable state registration, licensing, and certification requirements; until those requirements are satisfied, the Pharmacy Manager may restrict their duties. The role includes working across pharmacy workstations, supporting inventory activities, assisting with patient services, and maintaining patient privacy and safety. Where permitted by law and supported by required training and certification, Technicians may provide additional services such as immunizations, point-of-care testing, and offsite clinic staffing. Technicians may also qualify as Technician Immunizers by completing additional training and licensure requirements. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including helping people in a friendly manner, recognizing patient reactions, and responding appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days' supply, and bottles needed for a prescription.
Identify challenging interactions and select an appropriate course of action to resolve problems.
Meet the role's physical demands, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger work, bending, and close visual tasks.
Be able to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently, and consistently move objects requiring negligible force.
Communicate spoken information and accurately convey detailed or important spoken instructions.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person and over the phone, including resolving or escalating patient problems.
Offer immunizations and other services at the register and over the phone where applicable.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Protect patient safety, privacy, and security, and comply with controlled-substance dispensing and recordkeeping requirements.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when allowed by law and supported by required training and certification.
For Technician Immunizers, complete required licensure and training, prepare and administer vaccines, educate patients about vaccines, and refer vaccination questions to the Pharmacist-on-duty.
For Technician Immunizers, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.