Pharmacy Technician

CVS Health•Amherst, NY

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail locations. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive team culture. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; until then, duties may be restricted by the Pharmacy Manager. Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where permitted, Technician Immunizers may prepare and administer vaccines after completing applicable licensure and training requirements. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as needed. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $18.00–$28.00 per hour. Eligible colleagues receive a comprehensive benefits package supporting physical, emotional, and financial well-being; benefits are based on eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including proactively helping people, recognizing patient reactions, and responding appropriately.
Use verbal and written communication and active listening effectively with patients and colleagues.
Apply basic math to tasks such as determining tablet quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, bending, and close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where authorized as a Technician Immunizer, complete required training and licensure, prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.