Pharmacy Technician

CVS Health•Highland Park, IL

19h•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, and applicable laws and professional standards, and contribute to a safe, inclusive, and engaging team environment. They must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are completed. Technicians may deliver additional patient health care services, including immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Where permitted, a Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management. This is a full-time position with 40 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The typical pay range is $16.50–$25.00 per hour. The position is eligible for a comprehensive benefits package, based on eligibility.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements; requirements vary by state.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and switch between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly customer-service skills, awareness of patient reactions, and ability to respond appropriately.
Verbal and written communication skills, including active listening and accurately conveying detailed information.
Mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Ability to identify challenging interactions and choose an appropriate course of action.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach and stoop; perform repetitive finger tasks; control precision equipment; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; assist patients and colleagues; communicate and listen effectively; use mathematical reasoning to support prescription fulfillment; and select appropriate actions to resolve problems.
Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision control of machines, stooping, and visually inspecting small items.