Pharmacy Technician

CVS Health•Lafayette, LA

3d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription services and an exceptional patient experience. They assist with pharmacy operations, follow company standard operating procedures and pharmacy workflow processes, and serve as an initial point of contact for patients and customers. Technicians are expected to demonstrate empathy, communicate effectively, help maintain a safe and inclusive team culture, and comply with applicable laws, regulations, professional standards, ethical principles, and company policies. After starting, they must complete the company training program and meet state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by required training and certification, technicians may provide additional health care services, including immunizations and point-of-care testing. Technician immunizer duties may include preparing and administering vaccines, educating patients, referring vaccination questions to the pharmacist, responding to adverse reactions, documenting patient information, and managing vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to ensure patient safety.
Provide friendly customer service, recognize and respond appropriately to patients’ reactions, and work as part of a team.
Use verbal and written communication to interact with patients and colleagues, including active listening and accurately conveying detailed spoken instructions.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet physical demands including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, stooping, and repeatedly using fingers; handling and adjusting machines precisely; and performing close-visual-acuity tasks.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
Receive detailed information through oral communication and express or exchange ideas accurately through spoken words.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, and travel voluntarily to other stores in the market to cover shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
If supporting immunizations, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccine questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.