Pharmacy Technician

CVS Health • Mansfield, OH

5d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They help ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians follow company Standard Operating Procedures (SOPs), pharmacy workflow practices, and applicable laws and regulations, and contribute to a safe, inclusive, and engaging team environment.

Technicians assist across pharmacy workstations, including production, pick-up, drive-thru, and drop-off. They support patient interactions, basic inventory activities, and additional health care services where permitted by law and supported by required training and certification. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Where permitted, technicians may pursue Technician Immunizer status and support vaccine preparation and administration under applicable requirements.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years of age.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients' reactions.
• Verbal and written communication skills, including active listening and accurately conveying or receiving detailed spoken instructions.
• Ability to use math to determine quantities such as tablets to dispense, days' supply, and bottles needed to fill a prescription.
• Ability to identify challenging patient or colleague interactions and choose an appropriate response.
• Ability to meet the stated physical demands, including extended periods standing, frequent reaching and finger movements, close visual work, and lifting or exerting force as described.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company SOPs and pharmacy workflow procedures to help pharmacists manage and improve patient health and fulfill prescriptions safely and accurately.
• Assist patients at pick-up, drive-thru, and by phone with empathy and genuine care, and solve or escalate patient problems.
• Offer immunizations and other services at the register and over the phone, where applicable.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
• If supporting immunizations, complete additional licensure and training requirements; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions; report adverse events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED