Pharmacy Technician

CVS Health • Albany, OR

10d • $19 - $29 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and work as part of the pharmacy team by following standard operating procedures, best practices, and effective communication. Technicians are expected to contribute to a safe, inclusive environment and provide caring, personalized service.

After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are satisfied, the Pharmacy Manager may restrict their duties. Depending on state law and required training and certification, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, safety monitoring, and supply management.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training program and applicable registration, licensing, and certification requirements.
• Concentrate on tasks, switch quickly between tasks, and confirm prescription information and label accuracy.
• Provide friendly customer service, recognize patient reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate response.
• Meet the physical demands of the role, including standing and moving for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and precise machine adjustments; stooping and bending; and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Accurately communicate and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
• Provide empathetic and personalized service to patients in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, complete required immunizer training and licensure requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED