Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy technician skills and support preparation for PTCB certification. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice, prescription processing, customer service, pharmacy operations, inventory, and other Pharmacy Department duties. Technicians are expected to maintain required certification or registration, attend requested training, and keep their pharmacy and healthcare knowledge current.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
- Provide a positive customer experience by greeting and assisting customers and patients, resolving issues, answering questions, and developing relationships with valuable customers.
- Model customer service practices and share them with team members.
- Assist with pharmacy workflow scheduling and maintenance.
- Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program policies.
- Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for overages, shortages, order errors, or damaged prescription drugs.
- Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
