Pharmacy Technician

CVS Health•Edmond, OK

3d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting the role, Technicians must complete the company training program and meet the registration, licensing, and certification requirements established by their state Board of Pharmacy. Until these requirements are completed, the Pharmacy Manager may restrict assigned duties. Depending on applicable laws and training, Technicians may also provide services such as immunizations, point-of-care testing, and support at offsite clinics. Technician Immunizers must complete additional licensing and training requirements. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. The role involves frequent customer and colleague interaction, prescription accuracy checks, basic inventory work, and physical tasks including standing for extended periods, reaching, handling items, and occasionally lifting up to 20 pounds.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to ensure patient safety.
Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Communicate verbally and in writing with patients and colleagues, using active listening.
Use mathematical reasoning to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision control, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and support at offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete the additional licensure and training needed for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health rules.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.