Pharmacy Technician

CVS Health•Phoenix, AZ

6d•$17 - $27

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and work as part of the pharmacy team by following standard operating procedures, best practices, and effective communication. Technicians are expected to contribute to a safe, inclusive culture and deliver positive patient experiences. After starting the role, Technicians must complete a company training program and meet all registration, licensing, and certification requirements under applicable State Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until these requirements are met. Where permitted by law and supported by training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers must complete additional licensure and training requirements.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the State Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the work location.
Complete required company training within the designated timeframe.
Have attention and focus sufficient to concentrate on tasks, switch tasks quickly, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use verbal and written communication effectively and demonstrate active listening.
Use mathematical reasoning to calculate prescription quantities and supplies.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual acuity.
Be able to lift occasionally up to 20 pounds, frequently up to 10 pounds, and consistently exert negligible force to move objects.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Create positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
For Technician Immunizer duties, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Provide friendly assistance, respond appropriately to patients’ reactions, communicate effectively with patients and colleagues, and use active listening.
Use mathematical reasoning to determine prescription quantities and supplies, and identify challenging interactions and select appropriate ways to resolve them.
Perform the physical and visual tasks required for the role, including remaining mobile and upright, handling and lifting items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform additional tasks as directed by a Supervisor or Manager.