Pharmacy Technician

CVS Health•Bloomington, MN

11h•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and contribute to a caring, safe, and inclusive experience. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and communicate effectively with patients and colleagues. After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are completed. Where permitted and supported by required training and certification, Technicians may provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring clinical questions to the Pharmacist-on-duty, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements for age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have attention and focus sufficient to concentrate on tasks, switch between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use verbal and written communication and active listening effectively.
Apply basic mathematical reasoning to prescription quantities, days’ supply, and bottle calculations.
Use sound judgment to resolve challenging patient or colleague interactions.
Meet the physical demands of the position, including extended periods standing or mobile; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision control, stooping, close visual work, and spoken communication.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.
Have the ability to receive and convey detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide compassionate, personalized patient service in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally allowed and appropriately trained and certified.
Where permitted, complete the licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health rules.
Review and collect patient information and track and document it for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Focus on tasks, shift between tasks as patient and business needs require, and confirm prescription information and label accuracy.
Use friendly customer service, recognize patient reactions, and respond appropriately.
Communicate verbally and in writing with patients and colleagues, using active listening.
Use mathematical reasoning to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Identify challenging interactions and select an appropriate course of action.
Perform the physical activities required for the role, including remaining mobile and upright, lifting and handling items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting information.
Perform additional tasks as directed by a Supervisor or Manager.