Pharmacy Technician

CVS Health•Glendale, AZ

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and prompt prescription fulfillment and excellent patient service in retail locations. Technicians follow standard operating procedures and pharmacy workflows, assist patients at the counter, drive-thru, and over the phone, and help pharmacy operations run smoothly. They contribute to a safe, inclusive team culture, communicate effectively, and comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies. Once hired, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Where permitted and with the required training and certification, technicians may support immunizations and other patient health services, including point-of-care testing and offsite clinics. The position is full-time, with an anticipated 40 hours per week. Regular and predictable attendance, including nights and weekends, is required. Technicians must be flexible to meet scheduling and business needs, including voluntarily traveling to other stores in the market for shifts. The typical pay range is $17.15–$27.15 per hour. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate concentration, the ability to shift quickly between tasks, and attention to prescription information and label accuracy.
Demonstrate customer service and teamwork, including looking for ways to help people, interacting in a friendly manner, recognizing patients’ reactions, and responding appropriately.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the position’s physical and communication demands, including mobility and extended periods upright; lifting, reaching, repetitive finger movements, precision control, stooping, close visual work, and occasional lifting or exertion up to 20 pounds.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where supporting immunizations, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information; document applicable patient records; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and identify and resolve challenging patient or colleague interactions.
Perform other tasks as directed by a supervisor or manager.