Pharmacy Technician

The Kroger Co.•Collierville, TN

14d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness services within the limits of applicable state and federal laws. The role helps maintain a safe, clean, inclusive environment, provides accurate and fair service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations by handling customer reception and inquiries, data entry, adjudication, product preparation and dispensing, billing, inventory and ordering, and cash-register transactions. The technician also assists the pharmacist with responsibilities that do not require professional pharmacist judgment, follows applicable regulations and company policies, and maintains organized work areas. The role requires cooperation in a fast-paced, sometimes stressful environment and appropriate support for minors, people with special needs, and older adults.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Any previous comparable experience.
Equivalent experience as a pharmacy clerk.
EPRN familiarity.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to help ensure value for the customer and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink controls.
Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and check transactions.
Provide a positive customer experience while accurately and efficiently completing reception, data entry, adjudication, and product-dispensing steps.
Assist the pharmacist with responsibilities that do not require a pharmacist’s professional judgment.
Follow HIPAA regulations and company policies concerning protected information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.