Pharmacy Technician

The Kroger Co.•Campbellsville, KY

14d

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness by delivering services and experiences allowed by applicable state and federal laws. The role helps maintain a safe, clean, and inclusive environment, provides accurate and fair pricing, and demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations by assisting the pharmacist, handling prescription reception and dispensing workflows, managing inventory and orders, completing billing and cash transactions, and following regulatory, safety, privacy, and company procedures. The role includes direct interaction with customers, including minors, individuals with special needs, and older adults, and requires working cooperatively in a fast-paced environment.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including clean and organized workstations and customer waiting areas.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to provide the best value to customers and the company.
Answer and triage phone calls and respond to inquiries as appropriate.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink controls.
Operate the cash register and follow cashier handling policies for electronic fund transactions, cash, and check transactions.
Provide a positive customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
Assist the pharmacist with responsibilities that do not require the pharmacist's professional judgment.
Follow HIPAA regulations and company privacy policies.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential job functions with or without reasonable accommodation.