Pharmacy Technician

Aptive • Cheyenne, WY

20d • Remote

About The Position

Aptive Resources is hiring a Certified Pharmacy Technician to support the Department of Veterans Affairs (VA) Meds by Mail (MbM) program at its Cheyenne, Wyoming site. The role is fully remote, but the employee must reside within 50 miles of the Cheyenne facility. The position supports prescription processing for CHAMPVA beneficiaries and related programs through the VA Virtual Pharmacy Service. Prescription entries are verified by a supervising VA pharmacist.

The technician processes prescriptions, triages call center inquiries, communicates therapeutic change requests to provider offices, educates patients and caregivers on medication use within the scope of certification, and completes pharmacy clerical and documentation work. The position is a 12-month contract, with a possible extension of up to six months. Shifts occur during MbM operational hours; hours are not guaranteed at 40 per week, and overtime is not authorized.

Work is performed remotely using VA-furnished computer equipment, software, and a PIV badge. The employee must maintain a private, secure home workspace that prevents unauthorized access to protected health information and reliable internet that supports secure VA connectivity. VA equipment must be safeguarded and returned upon separation. Onboarding includes a VA background investigation and fingerprinting, VetPro credentialing, exclusion-list verification, mandatory VA training, orientation, SOP training, and competency assessments.

Requirements

• Current, unrestricted pharmacy technician certification from PTCB (CPhT) or NHA (ExCPT).
• High school diploma or equivalent.
• Ability to read, understand, speak, and write English fluently.
• Computer proficiency for data entry, navigating pharmacy systems, and accurate documentation.
• Must reside within 50 miles of the VA Meds by Mail facility in Cheyenne, Wyoming.
• Must successfully complete a VA background investigation and fingerprinting.
• Must be able to obtain and maintain VetPro credentialing (VHA Handbook 1100.19).
• Must pass verification that the applicant is not on the HHS-OIG List of Excluded Individuals/Entities before starting and annually.
• Must complete mandatory VA training, including annual HIPAA/privacy and information security training, and sign VA Rules of Behavior.
• Must complete new-employee orientation, SOP training, and initial and annual competency assessments.
• Must have a private, secure home workspace that prevents unauthorized access to protected health information.
• Must have reliable home internet that supports secure VA connectivity.

Nice To Haves

• Retail, mail-order, or central-fill pharmacy experience.
• Pharmacy call center or customer service experience.
• Experience with VA systems (VistA/CPRS) or CHAMPVA/TRICARE prescriptions.

Responsibilities

• Enter prescription data accurately in VA pharmacy information systems.
• Review and process external (non-VA) prescriptions according to MbM standard operating procedures.
• Answer and triage call center inquiries from patients, caregivers, and provider offices.
• Communicate therapeutic change requests to provider offices.
• Educate patients and caregivers on proper medication use within the scope of technician certification.
• Complete clerical and documentation tasks accurately to meet MbM workload and quality standards.
• Follow HIPAA, Privacy Act, and VA information security requirements, and immediately report suspected privacy or security incidents.
• Work strictly within the scope of technician certification and applicable law; make no independent clinical decisions.
• Safeguard VA-furnished equipment and return it at separation.

What This Job Offers

• Education Level: High school or GED