Pharmacy Technician

CVS Health•Chapel Hill, NC

11d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, contribute to a safe and inclusive team culture, and complete the company’s training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are satisfied. The role may include supporting immunizations and other patient health care services when permitted by law and supported by required training and certification. Technicians must comply with applicable laws, professional standards, ethical principles, and CVS policies concerning patient safety, controlled substances, recordkeeping, privacy, and security. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate and pivot quickly between tasks.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use and understand verbal and written communication, and demonstrate active listening.
Use math to solve prescription-related problems, including calculating tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Be able to remain upright and mobile for extended periods, lift and move items, reach, perform repetitive finger movements, stoop, and maintain close visual acuity.
Be able to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Be able to communicate spoken instructions accurately and receive detailed information orally.
Attend work regularly and predictably, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories, as directed by pharmacy leadership.
Contribute to a high-performing team, seek feedback, and expand clinical and technical knowledge to better assist patients.
Remain flexible to scheduling and business needs, and travel to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events according to public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform calculations such as quantities and days’ supply, and resolve patient or colleague problems appropriately.
Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and handling items with close visual attention.
Perform other tasks as directed by a Supervisor or Manager.