Pharmacy Technician

CVS Health • Detroit, MI

3d • $17 - $25 • Onsite

About The Position

The Pharmacy Technician supports pharmacy operations and service excellence in a CVS Health retail location. Technicians are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. They follow pharmacy workflow procedures and company standard operating procedures, communicate effectively with the pharmacy team, and contribute to a safe, inclusive environment. Technicians must complete company training and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until requirements are met.

The role includes supporting prescription fulfillment at production, pickup, drive-through, and drop-off workstations; assisting patients in person and over the phone; performing permitted inventory activities; and, where legally allowed and appropriately trained, delivering additional health services such as immunizations and point-of-care testing. Pharmacy Technicians may also obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referral, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management.

This is a part-time role with anticipated hours of 20 per week. The stated hourly pay range is $16.50–$25.00, with actual pay depending on factors including experience, education, and geography. Benefits eligibility depends on hours worked and other eligibility requirements.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the location.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Use verbal and written communication effectively with patients and colleagues, including active listening and accurately conveying important instructions.
• Use mathematical reasoning for dispensing-related calculations, such as tablet quantities and days’ supply.
• Be able to help patients in a friendly manner, understand their reactions, and respond appropriately.
• Be able to identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the job, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures and applicable pharmacy workflow procedures at each workstation to support safe, accurate prescription fulfillment.
• Assist the pharmacy team in ensuring prescriptions are filled promptly, safely, and accurately.
• Provide empathetic, personalized service to patients at pickup, drive-through, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories, as directed by pharmacy leadership.
• Contribute to a high-performing team, respond to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
• Where permitted, complete licensure and training for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccine-related questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse vaccine reactions and report events as required by public health rules.
• Review and collect patient information and track and document applicable information for each patient.
• Monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use math to support prescription dispensing, and address challenging patient or colleague interactions appropriately.
• Perform the physical tasks required for the role, including standing or remaining upright, lifting, scanning, bagging, reaching, repetitive finger movements, precise machine adjustments, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED