Pharmacy Technician

CVS Health • Kansas City, MO

14d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable legal and professional requirements, and contribute to a safe, inclusive, and engaging team culture. They must complete the company training program and satisfy state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, where permitted by law and supported by required training and certification. Where permitted, a Technician may obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, monitoring and reporting adverse reactions, patient information documentation, and vaccine supply management.

This is a part-time position with an anticipated 25 weekly hours. Required availability is Monday and Tuesday, 2 p.m.–7 p.m.; Wednesday through Friday, 9 a.m.–7 p.m.; Saturday, 9 a.m.–5 p.m.; and Sunday, 10 a.m.–6 p.m. Shift times are not flexible, and every third weekend is required. The typical pay range is $16.50–$25.00 per hour. Eligible benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state board does not specify a minimum age, be at least 16 years old.
• If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends, and meet the stated schedule availability; every third weekend is required.
• Demonstrate attention and focus, including concentrating over time, shifting between tasks, and checking prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patient reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to determine prescription quantities, days’ supply, and bottle counts.
• Identify challenging interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright and mobile; lifting up to 20 pounds occasionally and up to 10 pounds frequently; reaching, stooping, repetitive finger work, and close visual acuity.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring service by creating personalized patient interactions at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to business needs and, when needed, travel voluntarily to other stores in the market to work shifts.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional health care services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, when allowed by law and supported by required training and certification.
• If supporting immunizations, complete the additional licensure and training requirements for Technician Immunizer status; educate patients and refer vaccination questions to the pharmacist on duty; monitor for and respond to adverse reactions and report events as required; review and collect patient information; document applicable patient details; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use math to determine quantities and days’ supply, and resolve patient or colleague problems appropriately.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting or transcribing information.
• Complete additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED