Pharmacy Technician

CVS Health • Pleasant Hill, CA

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They are often the first point of contact for patients and customers, and help pharmacy operations run smoothly by following standard operating procedures, best practices, and effective communication. Technicians are expected to demonstrate genuine care, contribute to a safe and inclusive culture, and remain flexible to meet scheduling and business needs, including travel to other stores in the market when needed.

After starting the role, Technicians must complete a company training program and satisfy applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Depending on state law, training, and certification, Technicians may also support immunizations and other patient health care services such as point-of-care testing and offsite clinics. This part-time position has anticipated weekly hours of 20.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Ability to concentrate over time and switch quickly between tasks to meet patient and business needs.
• Ability to provide friendly customer service, recognize patient reactions, and respond appropriately.
• Ability to communicate verbally and in writing with patients and colleagues, listen actively, and understand detailed spoken information.
• Ability to use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging interactions and choose an appropriate course of action.
• Ability to perform the physical demands of the role, including remaining upright for extended periods; reaching, stooping, and repetitive finger movements; close visual work; and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, seek feedback, and expand clinical and technical knowledge to better assist patients.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
• Where permitted, complete additional licensing and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health rules.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform mathematical calculations related to prescription quantities and supplies, and address challenging patient or colleague interactions appropriately.
• Perform the physical activities required for the role, including standing, reaching, lifting, scanning, bagging, and handling items.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED