Pharmacy Technician

CVS Health•Winter Springs, FL

8d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging culture. After starting the role, technicians must complete the company training program and satisfy applicable state Board of Pharmacy registration, licensing, and certification requirements. Until requirements are complete, the Pharmacy Manager may restrict duties. Where allowed by law and supported by training and certification, technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines after meeting additional requirements. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete training within the designated timeframe. Technicians must demonstrate attention and focus, customer service and teamwork, communication skills, mathematical reasoning, and problem resolution. Physical duties include remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precision control, stooping, and close visual work. The role may require occasionally lifting or exerting up to 20 pounds, frequently up to 10 pounds, and consistently moving objects with negligible force.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not establish a minimum age requirement, be at least 16 years old.
If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Attend work regularly and predictably, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Actively look for ways to help people, provide friendly service, understand patient reactions, and respond appropriately.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days' supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.