Pharmacy Technician

CVS Health•Rogers, AR

4d•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, and timely prescription fulfillment and compassionate patient service. They work as part of the pharmacy team, follow company standard operating procedures and pharmacy workflow processes, communicate effectively with patients and colleagues, and help create a safe and inclusive environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until requirements are complete. Depending on applicable law, training, and certification, Technicians may provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management duties.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematical reasoning to perform prescription-related calculations, such as tablet quantities and days’ supply.
Identify challenging interactions and choose an appropriate course of action to resolve problems.
Meet the physical demands of the role, including standing and remaining mobile for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, complete required licensure and training, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.