Pharmacy Technician

CVS Health•Highland Park, IL

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow Standard Operating Procedures and pharmacy best practices, communicate effectively, and contribute to a safe, inclusive environment. After hire, they must complete company training and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Technicians may provide additional patient health care services, including immunizations and point-of-care testing, when permitted by law and supported by required training and certification. Where permitted, a Pharmacy Technician Immunizer may complete additional training and licensure requirements, educate patients about vaccines, refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time, shifting between tasks, and checking prescription information and label accuracy.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to support prescription dispensing calculations, such as tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and visually inspecting small items; and occasionally lifting or exerting up to 20 pounds.
Communicate spoken information and receive detailed oral instructions accurately.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off, to support safe and accurate prescription fulfillment.
Support Pharmacists in managing and improving patient health and contribute to smooth, effective pharmacy operations.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Complete company training and applicable state registration, licensing, and certification requirements.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and appropriately trained and certified.
Where permitted, complete immunizer training and licensure requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Maintain regular and predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.