Pharmacy Technician

CVS Health • Coshocton, OH

13d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as a point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and policies while contributing to a safe, inclusive, and compassionate patient experience.

After starting, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Where permitted by law and supported by required training and certification, Technicians may also provide additional patient health services, including immunizations and point-of-care testing. Technician immunizers must complete additional licensure and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
• If state board requirements do not specify a minimum age, be at least 16 years old.
• If state board requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Meet applicable state registration, licensing, and certification requirements; requirements vary by state.
• Be able to concentrate over time, shift quickly between tasks, and verify prescription information and label accuracy.
• Provide friendly assistance, recognize and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues.
• Use active listening and understand verbal and written communications.
• Use mathematics to solve prescription-related problems, such as calculating quantities and days’ supply.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; handling items with precision; and performing close-visual-acuity tasks.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements concerning patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permitted, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse vaccine reactions, and report adverse reaction events as required.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED