Pharmacy Technician

CVS Health•Palm Desert, CA

About The Position

At CVS Health retail locations, Pharmacy Technicians support pharmacy teams in delivering operational and service excellence. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive, and engaging environment. Once hired, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. The role may also include supporting additional patient health services, such as immunizations and point-of-care testing, or voluntarily staffing offsite clinics, when permitted by law and supported by required training and certification. Where permitted, technicians who complete additional licensure and training may obtain Technician Immunizer status to help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Be able to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including recognizing and responding appropriately to patients’ needs and reactions.
Use and understand verbal and written communication; listen actively and interact appropriately with patients and colleagues.
Use mathematical reasoning for prescription-related calculations, such as tablet quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet physical demands including standing or remaining upright for extended periods, lifting and exerting force, reaching, repetitive finger movements, stooping, close visual acuity, and accurately exchanging spoken information.
Frequently lift or exert up to 10 lbs; occasionally lift or exert up to 20 lbs; and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when legally permitted and appropriately trained and certified.
When permitted and qualified as a Technician Immunizer, complete additional training and licensure requirements; assist with vaccine preparation and administration; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate with patients and colleagues, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform other tasks as directed by a supervisor or manager.