Pharmacy Technician

CVS Health • Plano, TX

20d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; follow pharmacy workflows and company procedures; and contribute to a caring, safe, and inclusive environment. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Where permitted by law and supported by required training and certification, Technicians may also deliver additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. In states where Technician Immunizer responsibilities are permitted, the role may include completing additional training and licensure, educating patients about vaccines, referring vaccination questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete the required company training within the designated timeframe.
• Maintain regular and predictable attendance, including nights and weekends.
• Demonstrate the ability to concentrate and shift quickly between tasks, confirm prescription information and label accuracy, and prioritize patient safety.
• Use friendly customer-service skills, recognize patient reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact effectively with patients and colleagues.
• Use math to solve prescription-related problems, such as calculating quantities and days’ supply.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual acuity, and communicating and receiving detailed spoken information.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Create positive patient experiences by showing empathy and care, offering immunizations and other services where appropriate, and resolving or escalating patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed and appropriately trained and certified.
• Where permitted, complete immunizer training and licensure requirements; educate patients about vaccines; refer vaccine questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Apply attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills to pharmacy tasks and patient interactions.
• Perform the physical activities required for the role, including standing or remaining upright for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and visually inspecting information and small items.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED