Pharmacy Technician

CVS Health•Zionsville, IN

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate prescription fulfillment and compassionate service. They work as part of the pharmacy team, follow company procedures and best practices, communicate effectively, and help create a safe and inclusive environment for patients and colleagues. Technicians complete company training and meet applicable state registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties. The role includes following pharmacy workflows, assisting patients at pickup, drive-thru, and by phone, supporting inventory activities, and providing additional health services where permitted by law and supported by training and certification. Technicians may also complete additional requirements to become Technician Immunizers and support vaccine preparation and administration. The position requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed. This is a full-time position with an anticipated 40 weekly hours.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have the ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication and active listening to interact with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles required.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands described, including remaining upright for extended periods, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as specified.
Convey detailed spoken instructions accurately and receive detailed information through oral communication.
Have regular and predictable attendance, including nights and weekends, and be available to work the required schedule, including every other weekend.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained and certified.
When serving as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients about vaccines and refer questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and document patient information; and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Accurately confirm prescription information and labels, assist patients and colleagues through effective communication and active listening, perform prescription-related calculations, and choose appropriate responses to challenging interactions.
Perform the physical activities required for the role, including standing and mobility for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and lifting or exerting force as described in the posting.
Perform additional tasks as directed by a supervisor or manager.