Pharmacy Technician

CVS Health • Indianapolis, IN

8d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They help pharmacy operations run smoothly by following standard operating procedures, communicating effectively, and assisting patients with care and empathy. Technicians complete company training and meet applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict duties.

The role may include supporting immunizations and other health care services where permitted by law and supported by required training and certification. In Technician Immunizer status, duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum educational level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training and applicable state registration, licensing, and certification requirements.
• Demonstrate attention and focus, including the ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate way to resolve them.
• Meet the physical demands of the role, including standing or remaining upright for extended periods, lifting, reaching, repetitive finger movements, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Accurately express or exchange detailed information verbally and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Create positive patient experiences by providing empathetic, personalized service in person, at the drive-thru, and over the phone.
• Offer immunizations and other services to patients where permitted, and resolve or escalate patient concerns appropriately.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
• Help ensure patient safety, comply with controlled-substance dispensing and recordkeeping requirements, and protect patient privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained or certified.
• When supporting immunizations, complete required licensure and training, educate patients about vaccines, and refer vaccination questions to the pharmacist on duty.
• When supporting immunizations, monitor for and respond to adverse reactions, report events as required, review and collect patient information, document applicable patient records, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED