Pharmacy Technician

CVS Health • Dumfries, VA

1d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and standards, and contribute to a safe, inclusive team culture. After entering the role, technicians must complete the company training program and meet the registration, licensing, and certification requirements of their state. Duties may be restricted by the Pharmacy Manager until those requirements are completed.

The role may include supporting immunizations and other patient health care services—such as point-of-care testing and offsite clinics—where permitted by law and supported by the required training and certification. Where permitted, Technician Immunizers complete additional licensing and training, educate patients about vaccines and direct vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

• Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including any age, education, licensure, or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training and applicable state registration, licensing, and certification requirements.
• Demonstrate attention and focus, including concentrating over time, shifting between tasks, and checking prescription information and labels for accuracy.
• Provide friendly customer service, recognize patients’ reactions, and respond appropriately; work effectively as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including standing and mobility for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, and precise machine adjustments; stooping and bending; and close visual acuity for tasks such as transcribing and reading a computer terminal.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.
• Accurately convey important spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at pharmacy workstations, including production, pick-up, drive-thru, and drop-off.
• Help ensure prescriptions are fulfilled promptly, safely, and accurately, including confirming prescription information and label accuracy.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Follow applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
• Where permitted as a Technician Immunizer, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and report adverse reactions; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED