Pharmacy Technician

CVS Health•Portland, OR

1d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, and applicable laws and policies while contributing to a safe, inclusive team environment. After starting, technicians must complete the company training program and meet their state’s registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Depending on applicable laws, training, and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. Where permitted, immunization support can include preparing and administering vaccines, educating patients, referring clinical questions to the Pharmacist-on-duty, responding to adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board does not specify a minimum age, be at least 16 years old.
If the state board does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Ability to concentrate over time, shift quickly between tasks, and verify prescription information and label accuracy.
Customer-service and teamwork skills, including identifying ways to help people, responding appropriately to patients’ reactions, and communicating effectively with patients and colleagues.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Mathematical reasoning skills to calculate quantities such as tablets to dispense, days’ supply, and bottles needed.
Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
Ability to meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precise machine adjustment; close visual work; and occasionally lifting or exerting up to 20 pounds.
Ability to work the required attendance schedule, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across other locations in the market to meet business needs.

Responsibilities

Follow company SOPs at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service in person and over the phone; offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccine questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions, and report events as required by public health requirements.
Review, collect, track, and document applicable patient information; monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.