Pharmacy Technician

CVS Health • Detroit, MI

3d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring assistance to patients and customers. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. New hires must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met.

Depending on state law and training, the role may include supporting immunizations and other patient health care services, such as point-of-care testing or offsite clinics. Technician immunizers complete additional licensure and training, educate patients about vaccines and refer questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as needed.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet state-specific registration, licensing, and certification requirements applicable to the role.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
• Demonstrate friendly customer service, notice and appropriately respond to patient reactions, and work as part of a team.
• Use verbal and written communication and active listening with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging interactions and choose an appropriate course of action.
• Meet physical demands including extended upright periods; lifting, scanning, bagging, reaching, repetitive finger work, precision handling, stooping, and close visual acuity. Occasionally lift or exert up to 20 pounds; frequently up to 10 pounds; and consistently exert negligible force.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Perform permitted inventory tasks as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies to protect patient safety, privacy, and security and ensure controlled-substance dispensing and recordkeeping compliance.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccine questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events according to public health requirements.
• Review and collect patient information and track and document applicable patient records.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning for prescription quantities and supplies, and resolve challenging interactions.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision adjustments, stooping, and visually inspecting small details.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED