Pharmacy Technician

CVS Health • Orlando, FL

14d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards. They contribute to a safe, inclusive, and engaging team environment and complete the company’s training program and any registration, licensing, and certification requirements required by their state. Until those requirements are met, the Pharmacy Manager may restrict duties.

Technicians may support additional patient healthcare services, such as immunizations, point-of-care testing, and offsite clinics, where allowed by law and supported by required training and certification. Where permitted, technicians may obtain Technician Immunizer status and assist with vaccine preparation and administration, patient education and referrals, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state rules do not establish a minimum age, be at least 16 years old.
• If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate, switch tasks quickly, and verify prescription information and label accuracy.
• Demonstrate customer service and teamwork, including proactively helping people, recognizing patient reactions, and responding appropriately.
• Use verbal and written communication effectively, including active listening with patients and colleagues.
• Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the role’s physical demands, including extended periods of standing or mobility; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, and lifting or exerting the stated weights.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
• Provide empathetic, personalized service at pickup, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and protection of patient privacy and security.
• Deliver additional patient healthcare services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
• Where permitted and appropriately qualified, complete immunizer licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED