Pharmacy Technician

CVS Health•Sunnyvale, CA

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team environment. After starting the role, they must complete the company’s training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed. Technicians may also provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification. Where permitted, immunizer responsibilities include completing additional training and licensure, educating patients and referring vaccination questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The stated typical pay range is $21.15 per hour. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, the ability to pivot between tasks, and care in verifying prescription information and labels.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended standing or upright mobility, reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting force as described in the posting; occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.
Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, where legally permitted and appropriately trained and certified.
Where permitted, complete requirements for Technician Immunizer status; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, track, and document patient information; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and resolve challenging patient or colleague interactions appropriately.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small items.