Pharmacy Technician

CVS Health • Ellwood City, PA

1d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure a caring and exceptional experience. Technicians support smooth pharmacy operations and the prompt, safe, and accurate fulfillment of prescriptions by following standard operating procedures, best practices, and effective communication. They contribute to a safe and inclusive culture and provide patient-centered service throughout their shifts.

After starting, Technicians must complete a company training program and satisfy applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by appropriate training and certification, Technicians may also provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Immunization support may require additional licensure and training to obtain Technician Immunizer status.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If state rules do not set a minimum age, be at least 16 years old.
• If state rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including the ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Provide friendly assistance, recognize patient reactions, and respond appropriately.
• Use and understand verbal and written communication, including active listening.
• Use math to solve pharmacy-related problems, such as calculating quantities to dispense and days' supply.
• Identify challenging patient or colleague interactions and determine an appropriate response.
• Meet physical demands including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; precise control of machines; and close visual acuity.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
• Accurately express important spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, or staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permitted, complete additional requirements for Technician Immunizer status to support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events in accordance with public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to support patient safety; provide attentive customer service and communicate effectively with patients and colleagues.
• Use mathematical reasoning to calculate quantities, days' supply, and bottle counts; identify challenging interactions and select an appropriate course of action.
• Perform the physical tasks required for the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and visually inspecting small items.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED