Pharmacy Technician

CVS Health•Highland Park, IL

13d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients as a first point of contact, and contribute to a caring and inclusive experience. Technicians follow company standard operating procedures, pharmacy workflows, applicable laws and professional standards, and CVS policies, while communicating effectively with patients and colleagues. After entering the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied. Where permitted and with required training and certification, technicians may provide additional patient health services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians who support immunizations may need additional licensure and training to obtain Technician Immunizer status, and may help prepare and administer vaccines, educate patients and refer clinical questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and may involve working shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate the ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, team orientation, active listening, and effective verbal and written communication.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including prolonged upright mobility; lifting, scanning, and bagging; reaching and stretching; repetitive finger movements; precision control; stooping and bending; close visual acuity; and spoken and oral-information communication.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts when needed.
Comply with federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
If supporting immunizations, complete the additional licensure and training requirements for Technician Immunizer status; assist with vaccine preparation and administration; educate patients and refer vaccination questions to the pharmacist on duty; monitor and report adverse reactions; collect and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety.
Use attention, communication, mathematical reasoning, and problem-resolution skills to meet patient and business needs.
Perform the physical tasks of the role, including remaining upright for extended periods, handling and moving items, reaching, repetitive finger work, and occasional lifting up to 20 pounds.
Perform other tasks as directed by a supervisor or manager.