Pharmacy Technician

CVS Health•Valparaiso, IN

13d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow standard operating procedures, pharmacy workflows, applicable laws and professional standards, and communicate effectively with patients and colleagues. They must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by required training and certification, technicians may also provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers complete additional licensing and training, educate patients about vaccines and refer vaccination questions to the pharmacist, monitor and respond to adverse reactions, document patient information, and manage vaccine supplies. This is a full-time role with 30 anticipated weekly hours and flexible shift availability. Required availability is Monday through Friday, 9 a.m.–7 p.m.; Saturday, 10 a.m.–6 p.m.; and Sunday, 11 a.m.–5 p.m. The listed hourly pay range is $17.00–$27.00. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required company training within the designated timeframe.
Demonstrate attention, focus, and the ability to pivot between tasks while confirming prescription and label accuracy.
Demonstrate customer service, team orientation, and appropriate responses to patient reactions.
Use verbal and written communication and active listening effectively.
Apply mathematical reasoning to prescription quantities and supplies.
Resolve challenging patient or colleague interactions by choosing an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods, lifting and reaching, repetitive finger movements, stooping, and close visual acuity.
Be able to lift or exert up to 20 pounds occasionally and up to 10 pounds frequently; consistently move objects requiring negligible force.
Be able to accurately convey and receive detailed spoken instructions.
Meet the stated shift availability, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
If serving as a technician immunizer, complete required licensure and training; educate patients about vaccines and refer questions to the pharmacist; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Help patients in a friendly manner, understand their reactions, and respond appropriately.
Communicate verbally and in writing with patients and colleagues, using active listening.
Use math to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed.
Identify challenging interactions and select an appropriate course of action.
Perform physical activities required for the role, including standing, mobility, lifting, scanning, bagging, reaching, repetitive finger work, stooping, and visually inspecting small items.
Complete additional tasks as directed by a supervisor or manager.