Pharmacy Technician

CVS Health•Redding, CA

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team deliver safe, prompt, and accurate prescription fulfillment alongside caring service for patients and customers. They are often the first point of contact for patients and contribute to a positive, inclusive experience through effective communication, empathy, and consistent use of company procedures and best practices. Technicians follow pharmacy workflows at workstations such as production, pickup, drive-through, and drop-off. They assist with basic inventory activities as permitted by law, comply with applicable laws and company policies, and may deliver additional health care services when allowed by law and supported by required training and certification. Technicians must complete company training and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted, technicians may obtain additional training and licensure to support immunizations, including vaccine preparation and administration.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
Where the state board does not set a minimum age, be at least 16 years old.
Where the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable state registration, licensing, and certification requirements.
Be able to concentrate, shift between tasks quickly, and confirm prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patient reactions.
Use verbal and written communication and active listening to interact effectively with patients and colleagues.
Apply math to tasks such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate response.
Meet the physical demands of the position, including standing or remaining upright for extended periods, mobility, lifting and handling items, reaching, repetitive finger movements, precision control, stooping, and close visual work.
Communicate spoken information and detailed instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures for production, pickup, drive-through, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients at pickup, drive-through, and over the phone; offer immunizations and other services; and resolve or escalate patient problems.
Complete permitted basic inventory activities, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowed and appropriately trained and certified.
Where permitted and qualified as a Technician Immunizer, complete required training and licensure, educate patients about vaccines and refer vaccination questions to the pharmacist, monitor and respond to adverse reactions, report events as required, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.