Pharmacy Technician

CVS Health•Hanford, CA

21d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as a first point of contact for patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while contributing to a safe, inclusive team environment. They must complete the company training program and satisfy state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties. Depending on state law and required training and certification, Technicians may also support patient health services such as immunizations and point-of-care testing, including work at offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require. The position is full time, with 32 anticipated weekly hours. The typical pay range is $18.90–$28.90 per hour.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including the ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening and accurately conveying important spoken instructions.
Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including mobility and extended upright activity; lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently; reaching, repetitive finger movements, stooping, and close visual acuity.
Have the ability to receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, complete additional licensure and training requirements; support vaccine preparation and administration; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety; use math to determine quantities, days’ supply, and bottle counts; and identify and resolve challenging patient or colleague interactions.
Perform physical tasks including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and close visual work.