Pharmacy Technician

CVS Health•Framingham, MA

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help pharmacy teams deliver safe, accurate, and timely prescription fulfillment and caring service. They assist patients and customers, follow company standard operating procedures and pharmacy workflows, and contribute to a safe, inclusive, and engaging team environment. Technicians complete a company training program and meet applicable state registration, licensing, and certification requirements; until requirements are completed, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations and other patient health services, where permitted by law and supported by required training and certification. Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients and refer vaccination questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other market locations as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 16 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients' reactions.
Verbal and written communication skills and active listening skills for interactions with patients and colleagues.
Mathematical reasoning skills for tasks such as calculating tablet quantities, days' supply, and bottle counts.
Problem-resolution skills, including identifying challenging interactions and choosing an appropriate course of action.
Ability to complete the physical demands of the role, including extended periods standing or remaining upright; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, precise machine adjustment, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed and appropriately trained and certified.
If supporting immunizations, complete required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer questions to the pharmacist; monitor and report adverse reactions; collect, track, and document patient information; and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.