Pharmacy Technician

CVS Health

20d • $20 - $30 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure a caring and exceptional experience. Technicians help pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately, following standard operating procedures, best practices, and effective communication practices. They contribute to a safe and inclusive culture where patients and colleagues feel valued and empowered.

After entering the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until requirements are satisfied, the Pharmacy Manager may restrict their duties. Depending on state law, training, and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-specific pharmacy technician licensure and national certification requirements, where applicable.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including sustained concentration, the ability to switch tasks, and care in confirming prescription information and label accuracy.
• Demonstrate customer service and teamwork skills, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including mobility, extended standing, reaching, repetitive fine motor work, stooping, close visual acuity, and lifting or exerting force as described.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
• Create positive patient experiences through empathetic and personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback constructively, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report events as required by public health rules.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription fulfillment, and choose appropriate responses to challenging interactions.
• Perform physical activities including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work. Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED