Pharmacy Technician

CVS Health•Los Angeles, CA

6d•$20 - $30•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians work as part of the pharmacy team, following standard operating procedures, best practices, and effective communication practices, and contribute to a safe and inclusive environment. After beginning the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, duties may be restricted by the Pharmacy Manager. Depending on state law, training, and certification, Technicians may also support additional health services such as immunizations and point-of-care testing. Where permitted, Technician Immunizers may prepare and administer vaccines and help educate patients, document information, monitor supplies, and respond to adverse reactions.

Requirements

Comply with applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Be able to concentrate over time, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, including active listening.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottles required.
Identify challenging patient or colleague interactions and choose an appropriate response.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust machines precisely.
Have close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately express and exchange detailed spoken information and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service in person and over the phone, offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
Where permitted, complete licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Where permitted, monitor for and respond to adverse reactions and report events as required by public health rules.
Where permitted, review and collect patient information and track and document it for applicable patients.
Where permitted, monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.