Pharmacy Technician

Cardinal Health•Apollo Beach, FL

3d•$20 - $25•Remote

About The Position

The Pharmacy Technician supports Cardinal Health Retail Pharmacy operations by accurately processing prescriptions, assisting with insurance claims, and providing high-quality patient service. The role requires strong prescription data-entry skills, attention to detail, and the ability to navigate multiple pharmacy workflows while protecting patient privacy. This fully remote position may support prescription entry, insurance adjudication, prior authorizations, copayment collection, order processing, and patient outreach. The technician works independently while collaborating with pharmacists and other team members, troubleshooting routine issues, and adapting to changing priorities and assigned queues. The schedule is 9:00 AM to 5:30 PM ET, Monday through Friday.

Requirements

Active Florida Pharmacy Technician License in good standing.
Prior pharmacy customer service experience, including communicating with patients by phone.
Strong data-entry skills with a high level of accuracy and attention to detail.
Ability to manage multiple tasks and priorities across different pharmacy workflows or queues.
Ability to work independently in a remote environment while maintaining regular communication with the team.
Comfort learning and navigating pharmacy systems, computer applications, and Microsoft Office tools.
Ability to protect confidential patient information and follow HIPAA and applicable pharmacy procedures.
High school diploma, GED, equivalent, or equivalent work experience is preferred.
Two to three years of experience as a Pharmacy Technician in a retail pharmacy environment is preferred.

Nice To Haves

Bilingual communication skills.

Responsibilities

Accurately enter and process prescription information, ensuring completeness and accuracy.
Process prescription claims through insurance and troubleshoot rejected or unsuccessful claims.
Support prior authorization workflows and coordinate with pharmacists, patients, providers, and insurance carriers as appropriate.
Assist pharmacists with prescription processing, order review, and resolution of prescription-related questions or issues.
Work across pharmacy queues according to business needs, including prescription entry, insurance adjudication, copayment collection, order processing, and patient outreach.
Provide professional, responsive phone service to patients by answering pharmacy-related questions, verifying information, assisting with orders and reorders, and resolving concerns.
Make outbound patient calls as assigned, including outreach related to orders, copayments, and other pharmacy needs.
Collect and accurately document patient copayment information and support invoice creation and order processing.
Maintain accurate documentation and data entry across pharmacy systems.
Protect confidential patient and prescription information and comply with HIPAA and applicable pharmacy procedures.
Meet established productivity and quality expectations while maintaining accuracy.
Adapt to changing priorities, processes, technologies, and assigned work queues.
Communicate effectively with pharmacists, supervisors, and team members in a remote work environment.
Independently troubleshoot routine technical or workflow issues and escalate issues when additional support is needed.