Pharmacy Technician

CVS Health • Avondale, AZ

5d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help the pharmacy team provide safe, accurate, and timely prescription fulfillment and caring service. They assist patients and customers at pharmacy workstations and serve as an important point of contact, contributing to positive experiences through empathy, effective communication, and problem resolution. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and requirements related to patient safety, controlled substances, privacy, and security.

Technicians complete a company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, technicians may provide additional services such as immunizations, point-of-care testing, and staffing offsite clinics. Technicians approved as immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other stores in the market as business needs require. It involves extended periods on one’s feet, handling and scanning items, repetitive finger movements, reaching and stooping, close visual work, and occasional lifting up to 20 pounds. This is a part-time position with anticipated weekly hours of 29.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements where applicable; requirements vary by state.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching overhead and in multiple directions; repetitive finger work; precision control; stooping and bending; close visual work; and occasional lifting or exertion up to 20 pounds.
• Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
• Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, creating personalized experiences and resolving or escalating patient concerns.
• Offer immunizations and other services at the register and over the phone, as appropriate.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
• When permitted and qualified as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED