Pharmacy Technician

CVS Health•Tupelo, MS

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. They must complete the company’s training program and meet applicable state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties. Technicians contribute to patient care and pharmacy operations through prescription fulfillment, customer service, permitted inventory activities, and compliance with applicable laws and company policies. Where permitted and supported by required training and certification, they may also provide services such as immunizations and point-of-care testing. Technician Immunizers complete additional training and licensure requirements and may prepare and administer vaccines, educate patients, refer vaccine questions to the pharmacist, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training on time. Physical demands include remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; close visual work; and occasionally lifting or exerting up to 20 pounds. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.00–$24.00 per hour, with the actual offer depending on factors including experience, education, and geography.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not establish a minimum age, be at least 16 years old.
If state requirements do not establish a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the work location.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions and helping people in a friendly manner.
Verbal and written communication skills, including active listening and conveying detailed spoken instructions accurately.
Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and move items between low and high positions; and perform close visual tasks.
Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
Ability to receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide compassionate patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required training and licensure; prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform assigned additional tasks as directed by a supervisor or manager.