Pharmacy Technician

CVS Health • Houston, TX

3d

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription services and a high-quality patient experience. They work across pharmacy workstations, including production, pick-up, drive-thru, and drop-off, following company procedures and communicating effectively with patients and colleagues. Technicians demonstrate empathy, contribute to a safe and inclusive team culture, and help patients access immunizations and other services where permitted and appropriately trained. They complete company training and meet applicable state registration, licensing, and certification requirements; until those requirements are satisfied, the Pharmacy Manager may restrict their duties. Depending on state regulations and qualifications, technicians may also obtain immunizer status and support vaccine preparation and administration, patient education and information collection, adverse-reaction monitoring and reporting, documentation, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not establish a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and the ability to confirm prescription information and label accuracy.
• Provide friendly customer service, understand and appropriately respond to patients’ reactions, and work effectively as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to solve pharmacy-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and close visual work. Occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists and patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate, and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics, when legally permitted and supported by required training and certification.
• Where permissible and appropriately trained, complete requirements for Technician Immunizer status; support vaccine preparation and administration, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
• Complete required company training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED