Pharmacy Technician

CVS Health • Kenner, LA

15d • $17 - $25

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and efficient pharmacy operations and compassionate service to patients and customers. They help ensure prescriptions are filled promptly and accurately, follow company Standard Operating Procedures and pharmacy workflow procedures, and communicate effectively with patients and colleagues. Technicians complete a company training program and meet state-specific registration, licensing, and certification requirements; until these requirements are satisfied, the Pharmacy Manager may restrict duties.

The role includes assisting patients at pickup, drive-thru, drop-off, and by phone; supporting immunizations and other patient health services where legally permitted and appropriately trained; completing basic inventory activities; and working flexibly to meet store and business needs, including traveling to other stores in the market when needed. Technicians must comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.

Where permitted, technicians may obtain Technician Immunizer status after completing applicable licensure and training requirements. Immunizer duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00; actual pay depends on factors including experience, education, and geography.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position.
• Complete required company training within the designated timeframe.
• Maintain attention and focus, including concentrating over time, switching tasks as needed, and confirming prescription information and label accuracy.
• Provide friendly customer service, understand patient reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days' supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the position's physical demands, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, and stooping; repetitive finger and hand use; precision control of machines; and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
• Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues' and families' well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED